
Shipping & Returns
Do you ship internationally?
Yes, we do offer international shipping and returns! Please check the shipping options available at checkout based on your location.
What is your standard shipping method?
We use USPS and UPS and offer 2-day shipping for faster delivery.
How much is shipping?
Shipping fees are calculated at checkout based on the delivery address.
Can I receive a refund or make an exchange?
Yes, you can choose from receiving a refund, exchanging returned items, or receiving store credit.
How many days do I have to return my order?
You have fourteen (14) days from the purchase date to return your items. All returned items must be in new and unused condition, with all original tags and labels attached.
How do I make a return?
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address:
BeLAGU Naturals LLC
Attn: Returns
RMA #
13920 S Figueroa St,
Los Angeles, CO 90061
United States
How long does a return take to process?
After we receive your item, your return or exchange will be processed within seven (7) days. We will notify you by email when your return has been processed.
Who pays for return shipping?
You will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Can discounted items be returned?
Unfortunately, our sale items are FINAL SALE and cannot be returned.
What if I opened the product?
For open and/or used products, we evaluate each return on a case-by-case basis. Please contact us at [email protected] for more information.
Product Questions
Which products should acne-prone skin avoid to prevent breakouts?
Avoid thick and heavy moisturizers such as cream-based products that may clog your pores.
Avoid heavily fragranced products as they can irritate the skin or worsen acne symptoms.
Avoid ingredients such as alcohol that can strip the skin, trigger oil production, and lead to breakouts.
Is a gel-based or cream-based moisturizer better for dehydrated skin?
For severely dehydrated skin, cream-based moisturizers can offer a more intensive level of hydration. However, those with acne-prone skin may benefit more from a gel-based moisturizer. Unlike their oil-based counterparts, gel moisturizers won’t clog your pores.
What ingredients are used in our products?
Some of the ingredients we commonly use include niacinamide, squalane, and aloe leaf juice, which work together to improve the overall appearance of your skin. Please refer to the product page for a detailed list of the ingredients specific to each product.
How do I know my skin type, and how does that affect which products I should choose?
Acne-prone skin needs lightweight products such as our Intense Illuminating Toner + Niacinamide to retain moisture without clogging your pores.
Dry skin often feels tight or has flaky patches–moisturizing products such as Dewy Moisture Replenishing Cream are formulated to hydrate deeply, leaving skin soft and smooth.
Oily skin tends to have enlarged pores and a shiny sheen–try our Hydrating Facial Cleanser + Squalane for a gentle yet effective cleanse that helps regulate oil production.
Are there products that can help calm signs of redness and rosacea?
Intense Illuminating Toner + Niacinamide: Niacinamide is the perfect ingredient for calming the skin, reducing signs of redness and inflammation, and improving the overall look of skin tone.
Dewy Moisture Replenishing Cream: This cream hydrates and soothes, making it ideal for calming signs of redness and leaving a soothing, dewy finish.
Collagen Boosting Night Cream + Bakuchiol: Bakuchiol offers anti-inflammatory benefits to calm signs of redness without irritating the skin.
What ingredients or products should mature skin prioritize for anti-aging benefits?
Mature skin needs extra hydration to maintain its natural elasticity and rich, reparative ingredients to restore a youthful glow.
Look for products with these ingredients:
- Bakuchiol: Bakuchiol is nature’s retinol without irritation, helping to reduce the look of fine lines and boost skin elasticity.
- Fullerene: Fullerene is known for its anti-aging properties, helping to boost collagen production and protect against environmental stressors.
- Niacinamide: Niacinamide can minimize the appearance of pores, soothe and reduce signs of inflammation, and repair the skin’s natural barrier.
What are the benefits of this product for my skin type?
Our products are designed to work harmoniously with all skin types. The benefits you receive depend on your skin type.
Oily Skin:
- Provide lightweight hydration without clogging your pores.
- Minimize the appearance of pores.
Dry Skin:
- Long-last hydration without a greasy residue.
- Enhance skin texture and soften the appearance of rough spots.
Sensitive Skin:
- Calms and soothes signs of redness, inflammation, and irritation.
- Reduces the appearance of redness and uneven tone.
Strengthen the skin’s protective barrier and prevent sensitivity.
Are there any preservatives or synthetic chemicals in this product?
At BeLAGU we do not use preservatives or synthetic chemicals; we prioritize skin-friendly ingredients. Our products are carefully crafted with safety, quality, and efficacy in mind.
What are the key ingredients, and how do they benefit the skin?
- Each product highlights key ingredients, including Tranexamic Acid, Niacinamide, Squalane, Bakuchiol, and Fullerene. Carefully selected ingredients such as these help brighten and even skin tone, reducing the appearance of pores and fine lines, and protecting the skin’s natural barrier.
General Inquiries
Does your skincare line contain any artificial fragrances?
No, all BeLAGU® products are fragrance-free.
Are your products suitable for sensitive skin?
All of our products are designed with sensitive skin in mind: free from harsh chemicals, ensuring they won't irritate or cause redness. We carefully select ingredients known for their gentle and soothing properties.
Is your skincare line cruelty-free?
Yes, BeLAGU® is completely cruelty-free. We believe in beauty that is kind to animals and people, which means we never test on animals.
Are these ingredients organic or sustainably sourced?
Yes, all BeLAGU products are created with organic, sustainably sourced ingredients. We prioritize sustainability in both ingredients and packaging.
Can I use your products if I have acne or other skin conditions like rosacea?
Our products are carefully formulated to address signs of inflammation and irritation, soothing and nourishing the skin.
At BeLAGU®, we employ natural ingredients like squalane and niacinamide, which are known for their skin-soothing and barrier-strengthening effects.
What does "clean beauty" mean, and do your products fit that definition?
“Clean beauty” means using ingredients free from harmful materials and chemicals such as sulfates, parabens, and phthalates.
All our products are free from fragrances and dyes, employing non-toxic, all-natural ingredients.